We have run two weeks on the new versions of the enterprise mail server software and it has not been entirely flawless.  We have opened up several support tickets with the vendor to fix issues, mostly on the administrator side of the application.  As with any major version upgrade, there are bound to be issues and it doesn't help when we were upgrading two versions.

With that said, we are taking your feedback and pass it along to the developers (along with plenty of our own!).  We have received questions about the overall appearance of webmail now and some readability issues.  Unfortunately, there is little we can do to modify the themes (light and dark) at this point in time.  This was one of the major reasons we did not upgrade to v16.  We also are not fans of an individual email taking up three lines of space to display in the folder list when before it only took one.

One thing that has tripped up several users is a setting to prohibit plain text password transmissions.  While it is obvious that one should not transmit an unencrypted password (just like you wouldn't scream your password out when sitting in a coffee shop), some users were still doing this.  The servers now prohibit this behavior for your own safety.  Interestingly enough, all the cases reported to us so far have revolved around outbound mail, not inbound.  Thus, unless you have sent an email from your device in the last two weeks, you might not have experienced this.  The solution is simple -- modify your configuration to send an encrypted password (the setting might just say "encrypted password" or might refer to CRAM or MD5 encryption.  Any of those settings would be acceptable.

Thank you for bearing with us through this transition.  Change is hard for everyone, including us!



Sunday, December 30, 2018

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